Punta Cana · Bávaro · Verón · HigüeySystems for business · Built around your processes
We do not build a website.
We put in order what happens after the customer writes.
An Instagram enquiry, a phone call, a WhatsApp thread, a Booking reservation — four different places where the same customer lives. We join them into one system: a request queue with a timer, a shared calendar, staff shifts, payment and a daily summary for the owner.
- 15 min
- the longest a customer waits for a reply
- 1 calendar
- for every booking source
- 8 languages
- in our own product
The path of one enquiry
Live demo
- 01 · ChannelA message from Instagram, WhatsApp, the site or Booking
- 02 · One listThe enquiry joins the queue and the reply timer starts
- 03 · StaffA notification to the staff member and their confirmation
- 04 · BookingThe date closes in every channel and a reminder goes out
23:40 · Instagram: “Any places for Saona on 12 July?”
23:40 · Enquiry #1841 in the shared list · timer 00:15
23:41 · María took the enquiry · the customer got a reply
23:44 · 12 July closed in every channel · reminder a day before
Chapter I · Where the money leaks
Out of a hundred messages a week, a third reaches payment. The rest is lost along the way
Hover any row — we will show what the system puts in place at that step.
Enquiry escalation
without a reply · demo speed
- up to 15 minutesThe enquiry sits with the staff member on duty
- 15 minutesA second notification and an “urgent” flag
- 1 hourThe owner sees the enquiry in the daily summary
Chapter II · How it works
Five parts with nothing falling between them
Channels — where people come from: WhatsApp, Instagram, website and store, Booking and agents, phone calls. Requests — one list and a timer: statuses and owners, escalation by time, conversation history, source of every enquiry. Calendar — availability and bookings: one for all sources, cancellation rules, deposit or full payment, customer reminders.
Staff — shifts and tasks: assignment and confirmation, schedule and workload, access rights, notifications to the phone. Money and figures — payments and summary: online payment, partner commissions, a daily summary for the owner, reports and exports.
Chapter III · Double booking
One villa sold twice costs more than the whole automation
Below is a working calendar. Click a free date: it closes in every source at once. Click a taken one and see how the system refuses to sell it twice.
July · Saona trip
- Booking
- website
Click any date and we will show what happens across every channel at once.
In the notebook / In the system
- Dates live in a notebook and in the manager’s chat
- One calendar: the date closes everywhere at once
- The guide finds out about the group at reception
- The shift is assigned in advance and confirmed
- Agent commission is worked out by hand
- Settlement calculated automatically for every booking
- How many enquiries came in this week — nobody knows
- A daily summary: enquiries, replies, response time
- The customer waits for a reply just to learn the price
- Price, availability and payment — right on the website
Chapter IV · What exactly you get
What we build
Switch tabs on the right to see what each kind of system looks like and what it does for you.
- from 2,000 USD
Functional websites
Not a business card, but a place where enquiries land: structure built around services, forms, client area, WhatsApp with a ready message, languages.
- from 4,000 USD
Online stores
Catalogue with filters, cart, online payment, delivery, coupons, order statuses and sales reports.
- from 4,000 USD
Booking systems· Most asked for
Tours, transfers, car rental, villas, salons, restaurants: calendar, time selection, deposit or full payment, cancellation rules, reminders.
- from 6,000 USD
CRM and internal systems
Customer database, request pipeline, tasks, staff schedules, payment control, roles and access rights.
- from 3,000 USD
Operations automation
One list of requests, timer and escalation, shared calendar, shifts and assignments, customer reminders, a daily summary for the owner.
- from 7,500 USD · mobile app from 10,000 USD
PWA and mobile apps
Installs from the browser, with no App Store or Google Play: push notifications, camera, location, offline, payment.
- quoted after analysis
AI inside working processes
An assistant, parsing and classification of requests, message translation, suggesting the right service to the customer.
A website that takes enquiries
Every form and WhatsApp button lands in the shared list with its source, time and owner — nothing stays in a staff member’s personal chat.
A store with payment and delivery
Order, payment and delivery status live in one place: the customer sees where the order is and you see what sells and what to restock.
CRM: enquiries, people, money
A pipeline with timer and escalation, customer history, staff tasks, payment control and access rights — instead of spreadsheets and chats.
PWA: an app without the App Store
Installs from the browser in one tap and works with push, camera, location and offline. We built one for ourselves — KivoClas — and we build them for clients.
Chapter V · Who it is for
We know how business runs in the tourist zone
Hotels, tours, transfers
High season, enquiries in several languages and agent sales. You need a shared calendar, an online deposit and partner commissions worked out without a notebook.
Villas, apartments, property management
Properties arrive from Booking, Airbnb and directly. One calendar for every source, contracts, cleanings and staff tasks for each check-in.
Services, car rental, suppliers
Enquiries come in over WhatsApp around the clock. You need one list with an owner and a timer so night messages do not sit until morning.
Clinics, salons, local business
Appointments by time and reminders to customers so there are no empty slots, plus a customer card with the history of visits and payments.
We also work with shops and suppliers, clinics and salons, construction, service companies and independent professionals — with everyone who takes enquiries through WhatsApp and Instagram.
- 28 out of 100
- messages stay unanswered while enquiries live in personal chats
- 15 minutes
- the longest a reply takes; after that the system reminds on its own
- 0 double
- bookings: a taken date closes in every source at once
- 4–12 weeks
- from the specification to the launch of a website, store or booking system; payment 50% / 30% / 20%
Chapter VI · How we work
Nine steps from the first conversation to a working system
First conversation
What the business is, where time and money leak today, what outcome is needed.
Process analysis
Users, roles, scenarios, integrations, constraints. 250–750 USD, credited towards the cost.
Technical specification
We fix the scope, the features and the order of delivery — no “we’ll figure it out later”.
Design and prototype
Page structure and the customer’s path to payment, as a clickable prototype.
Development in stages
Payment 50% / 30% / 20%; every stage ends in something you can open and check.
Demonstration
We show the intermediate result and validate the core logic.
Testing
Phones and computers, access rights, forms, payments, notifications.
Launch
Server, domain, services and training the staff to work with the system.
Warranty and growth
30–60 days of warranty, then support from 200 USD a month or work by request.
Chapter VII · The proof
Showing something that works beats talking about capabilities
KivoClas is our own classifieds app for Punta Cana: buying, selling and finding services.
Not a shop window or a landing page, but a system with a database, users, chat, search and fifteen categories — from real estate and vehicles to services, jobs and electronics.
What was solved technically
A listing from a photograph
AI reads the image and writes the description on its own.
Eight languages
A listing is published once and opens in the reader’s own language.
Chat translated on the fly
The seller writes in Spanish, the buyer reads in Russian.
Installs on the phone like an app
This is exactly the PWA we build for clients.
Smart search
Search understands the intent of the query, not just word matches.
Exactly the class of problem we sell: databases, roles, integrations, AI and multiple languages. The difference between "we can" and "we did" is that the second one can be opened and tried.
Why us
Why clients choose us
No templates
We do not force every business into a ready-made template — the structure and logic follow how you actually work.
Complex systems
We work not only with websites but with databases, client areas, payments, notifications and AI.
Focused on outcome
First we define which problem the system must solve, and only then choose the technology.
Long-term growth
The project can expand as the business grows and opens new lines of work.
Local market knowledge
We understand a tourist region, working through WhatsApp and the need for several languages.
Direct communication
You talk directly with the person who understands the architecture and answers for the result.
Ready-made solutions
Packages for typical needs
Reserva Directa
For tours, transfers, rentals, villas, salons and services.
Website · Service catalogue · Calendar · Online booking · Deposit or payment · WhatsApp · Admin panel · Up to three languages
from 4,000 USD
Ventas Digitales
For shops, suppliers and local brands.
Online store · Catalogue · Cart · Online payment · Order management · Delivery · Promo codes · Admin panel
from 4,000 USD
Control de Negocio
For companies running requests through chats, spreadsheets and handwritten notes.
CRM · Customer database · Request pipeline · Tasks and statuses · Payment control · Reports · Staff roles
from 6,000 USD
Pricing
What it costs
Analysis and system design
A walkthrough of your processes before the start, credited towards the development cost
250–750 USD
Functional websites
Structure built around services, forms, WhatsApp, client area, languages
from 2,000 USD
Online stores
Catalogue and cart, payment, delivery, order statuses and reports
from 4,000 USD
Booking systems
Calendar and payment, deposit, cancellation rules, reminders
from 4,000 USD
Operations automation
One list of requests, escalation, shifts, reminders, summary
from 3,000 USD
CRM and internal systems
Customers, pipeline, tasks, payments, roles and rights
from 6,000 USD
PWA and mobile apps
Install from the browser, push, camera, offline, payment
from 7,500 USD
Platform for your case
Several roles, branches, integrations, AI — quoted after the analysis
from 9,000 USD
Indicative figures. The exact price comes after the analysis: it depends on the number of roles, integrations and languages. Each extra language from 150 USD.
FAQ
What people usually ask before starting
How much does a website cost?
A functional corporate website from 2,000 USD. The exact price depends on the number of pages, languages, forms, client areas and integrations.
Why more expensive than a template?
We do not build a set of pages, we build a working system for a specific business: analysis, design, custom logic, testing and launch.
How long does development take?
A website — 4 to 8 weeks, a store or booking system — 6 to 12, a CRM or PWA — from 10. It depends on complexity and how quickly materials arrive.
WhatsApp and online payment?
Yes: buttons with a ready message, automatic delivery of request details, integration with the WhatsApp Business API. The payment gateway depends on the country of registration — we check it before the start.
What is a PWA?
An app that installs on a phone from the browser. Push, camera, location, offline — with no App Store or Google Play release.
Which languages does the site run in?
Spanish, Russian, English and others. Each extra language from 150 USD.
Can it be paid in instalments?
Yes, usually 50% / 30% / 20%. Work starts after the first payment and approval of the technical specification.
What happens after launch?
A warranty of 30–60 days: defects in agreed features are fixed free of charge. After that, support from 200 USD a month or work by request.
Request
Write a couple of lines about how enquiries reach you
That is enough to work out what to automate first and what it costs. We reply on WhatsApp — in Russian, Spanish or English.
Contact
Get in touch
WhatsApp and phone
Email
Region
Punta Cana · Bávaro · Verón · Higüey
For a first conversation a couple of lines are enough: how enquiries reach you and what happens next.